System Requirements
The following sections explain the system terminology, describe the minimum software, hardware, and network specifications, and illustrate the implementation methods required by OfficeMate®/ExamWRITER®:
- System Terminology
- Software Requirements
- Workstation Requirements
- Peripheral Requirements
- Server Requirements
- Network Requirements
- Backup Requirements
- Installation Requirements
- Implementation Methods
These system requirements are routinely reviewed and updated. This page was last updated March 12, 2021. View a printer-friendly version of these requirements.
The requirements outlined on this page represent the minimum system specifications required to effectively use the OfficeMate/ExamWRITER software. Failure to meet these requirements will noticeably degrade the performance of the software.
Overall performance is predicated on four areas of hardware:
- Memory
- Processor utilization
- Hard drive speed and space
- Network speed and throughput
Monitor these system resources and upgrade them before they reach 80% of capacity.
In addition to these requirements, review and adhere to the requirements and recommendations provided by your other software and equipment vendors. For example, ECR Vault requires a dedicated server with its own specifications.
IMPORTANT: Eyefinity® highly recommends employing certified technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.
Terminology
Software Requirements
Software | Requirement | Notes | |
---|---|---|---|
Server Operating System |
Operating System |
Supported Editions | Unsupported Editions |
Windows Server® 2019 1 | Standard | Datacenter | |
Windows Server 2016 2 | Standard | Datacenter | |
Windows Server 2012 R2 3 | Standard | Foundation Essentials (formerly Small Business Server) Datacenter |
|
1 Requires OfficeMate/ExamWRITER 15.0 or later. 2 Requires OfficeMate/ExamWRITER 14.0 or later. 3 Requires OfficeMate/ExamWRITER 10.8 or later. Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using. |
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Workstation Operating System |
Operating System |
Supported Editions | Unsupported Editions |
Windows®10 4, 5 | Pro Enterprise |
Basic Education Home Mobile |
|
Windows 8.1 6 | Pro Enterprise |
Basic | |
4 Eyefinity supports OfficeMate/ExamWRITER 12.0 on Windows 10 Pro Edition and Enterprise Edition. Earlier versions of OfficeMate/ExamWRITER are not supported on Windows 10. 5 Windows 10 does not support TWAIN, which is currently required to scan documents into eDocs. 6 Eyefinity supports OfficeMate/ExamWRITER 10.7 and later on Windows 8.1 Pro Edition and Enterprise Edition. Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using. OfficeMate/ExamWRITER runs in 32-bit and 64-bit environments. |
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SQL Database Server |
Number of Users |
Database Size |
SQL Database Server |
1–25
|
|||
10 GB or less |
SQL Server 2019 Express 7 |
||
10 GB or more |
SQL Server 2019 Standard 7 |
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25 or more |
Any size |
SQL Server 2019 Standard 7 |
|
7 Microsoft SQL Server 2019 and 2017 are supported by OfficeMate/ExamWRITER 15.0 and later. On seeking the appropriate version of Microsoft SQL Server that best fits your needs, we recommend consulting a Microsoft Certified Technician. There are two versions of Microsoft® SQL Server:
The version required depends on two factors: the size of your database and the number of users—doctors and staff—in your practice. New or upgraded servers also require SQL Server Management Studio (SSMS). For more information on downloading and installing SQL Server Express and SSMS, go to the knowledge base. |
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.NET Framework | Microsoft .NET Framework and 4.7 |
You can download .NET Framework 4.7 for free from Microsoft. |
|
Word Processor | Any word processor capable of opening rich-text format (RTF) files |
Microsoft Word, Microsoft WordPad, or OpenOffice Writer are all suitable word processors. Such web-based word processors as Google Docs will not work with OfficeMate and ExamWRITER. |
|
XPS | XPS Document Writer v4 |
XPS is required to print certain documents like claims. XPS is installed as part of Windows and Windows Server. Ensure XPS is installed and enabled. Ensure that you have the latest version installed on each workstation. |
Workstation Requirements
Refer to the System Requirements section for a complete list of supported operating systems.
Note: Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.
Hardware | Minimum | Best-Fit Workstations |
---|---|---|
Workstation Processor | Intel® CoreTM i3-8100 or better |
Dell™ OptiPlex™ 3000 Series Lenovo® ThinkCentre®M710 Series HP EliteDesk 705 Desktop Mini Think Smart Vision Series Workstations |
Workstation Memory | 4 GB or higher | |
Workstation Hard Drive | 60 GB or higher with at least 8 GB free for the software | |
Video Adapter and Screen Resolution | 1280x1024 pixels (24-bit) or higher | |
Monitor | 17-inch or larger |
Peripheral Requirements
Peripherals are components that you attach to your computer to add functionality. Peripherals may include printers, scanners, and backup media. Although Eyefinity outlines the following requirements for peripherals, not every peripheral is required.
Peripheral | Requirement | Notes |
---|---|---|
Document Printer | Business-grade laser printer that supports PCL 5 | Multifunction, bubble jet, and ink jet printers may not operate properly and are not recommended. Eyefinity tests its products with HP LaserJet® printers. Use PCL 5-compatible printers; some forms will not print correctly on non-PCL 5–compatible printers. |
Patient Label Printer |
DYMO LabelWriter 450 |
Requires the DYMO 8.6.6.11 software. Later versions are not supported. Click here to download the driver. The DYMO LabelWriter must be attached to a computer that is connected to your practice’s local network or connected to the practice's network through a VPN. For more information, go to Setting Up DYMO LabelWriter with Terminal Services. |
Barcode Label Printer |
SATO WS408TT SATO CG408TT (Discontinued) |
You will also need these cables:
For the best quality print, Eyefinity highly recommends using paper labels, such as the Arch Crown TT368 paper thermal transfer tags. Other label materials, such as polyester or mylar, often produce illegible results. |
Document Scanner | TWAIN Compatible |
Starting with Windows 10, Microsoft no longer includes native TWAIN drivers. Check with your scanner manufacturer for TWAIN-compatible drivers for your version of Windows. Eyefinity does not recommend a specific scanner brand or model; you can use any scanner that can create an electronic document with the OfficeMate and ExamWRITER eDocuments feature. Some TWAIN-compatible network scanners or scanners that are part of multi-function machines may not work under a Terminal Server environment or on a Windows Server. |
Barcode Scanner |
Datalogic Gryphon GM4132 Wireless (Part# GM4132-BK-910K1) Datalogic Heron HD3130 Wired (Part# HD3130-BKK1B and Part# HD3130-WHK1B) |
You can use any barcode scanner with a keyboard-wedge interface that is programmed to read the Interleaved 2 of 5 format with OfficeMate. |
Fax Modem and Internet Connection | 3Com, US Robotics External 56k (fax modem) High-speed internet DSL, cable, or T1 connection | High-speed DSL or cable modems are recommended for internet access and training and support. If your electronic claims clearinghouse requires a phone line modem, you will need a separate internet connection and fax modem. |
Uniterruptible Power Supply (UPS) | UPS on file server |
Electric power is not always delivered to your outlets in perfect condition. Fluctuations can impact your computer’s performance. A total loss of power can damage your data if your system was running at the time of a power loss. A UPS with line conditioning capabilities can help control the level of power coming to your system. In the event of a power loss, a UPS contains a backup battery to keep your computer running long enough to safely shut it down. |
Server Requirements
Notes:
- Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.
- Overall performance is predicated on four areas of hardware: memory, processor utilization, hard drive speed and space, and network speed and throughput. Monitor these system resources and upgrade them before they reach 80% of capacity.
- Microsoft SQL Server Standard Edition may be required if the SQL database is 10 GB in size or larger.
Server hardware requirements vary greatly depending on the number of users. Refer to the hardware requirements that best fit your user group:
- 1–5 Users Dedicated Database Server
- 6–20 Users Dedicated Database Server
- 1–25 Users Combined Database Server/Terminal Server
- 26–100 Users Dedicated Database Server and Terminal Server
- 101+ Users Dedicated Database Server and Terminal Server
- 1–25 Users Virtual Machine Host Server
Refer to the Software Requirements section for a complete list of supported server operating systems and supported SQL server versions and editions.
Dedicated Database Server | ||
---|---|---|
Minimum Requirement | Best-Fit Server | |
CPU | Quad-core Intel Xeon® E3-1230 v2 |
Dell PowerEdge T130 |
Memory | 8 GB | |
Hard Drive Capacity |
146 GB SCSI or 8 GB minimum available space |
|
Hard Drive Redundancy | RAID 5, three drive minimum (software RAID not supported) |
Refer to the Software Requirements section for a complete list of supported server operating systems and supported SQL server versions and editions.
Dedicated Database Server | ||
---|---|---|
Minimum Requirement | Best-Fit Server | |
CPU | Quad-core Intel Xeon E3-1230 v2 |
Dell PowerEdge T330 |
Memory | 12 GB | |
Hard Drive Capacity |
146 GB SCSI or 8 GB minimum available space |
|
Hard Drive Redundancy | RAID 5, three drive minimum (software RAID not supported) |
If you have more than 20 users, we highly suggest using OfficeMate/ExamWRITER in a Terminal Server environment. Noticeable performance issues arise if you have more than 20 users in a non-Terminal Server environment. Using a Terminal Server in your practice offers many benefits:
- Easier software upgrades. Installing and upgrading software is easier on a Terminal Server because, in most cases, the software does not have to be loaded on individual workstations.
- Lower cost of ownership. The cost of a Terminal Server license is one-tenth the cost of a new workstation that meets the OfficeMate hardware and system requirements.
- Easier Access. Terminal Server allows you to remotely access applications like OfficeMate ExamWRITER from anywhere internet access is available. OfficeMate/ExamWRITER in a Terminal Server environment.
Refer to the Software Requirements section for a complete list of supported server operating systems and supported SQL server versions and editions.
Combined Database Server/Terminal Server | ||
---|---|---|
Minimum Requirement | Best-Fit Server | |
CPU | Octa-core Intel Xeon E5-2609 v4 |
Dell PowerEdge T630 |
Memory |
12 GB plus ½ GB per user |
|
Hard Drive Capacity |
146 GB SCSI or 8 GB minimum available space |
|
Hard Drive Redundancy | RAID 5, three drive minimum (software RAID not supported) |
Refer to the Software Requirements section for a complete list of supported server operating systems and supported SQL server versions and editions.
Dedicated Database Server | ||
---|---|---|
Minimum Requirement | Best-Fit Server | |
CPU |
Octa-core Intel Xeon E5-2609 v4 |
Dell PowerEdge T630 |
Memory | 16 GB | |
Hard Drive Capacity |
146 GB SCSI or 8 GB minimum available space |
|
Hard Drive Redundancy | RAID 5, three drive minimum (software RAID not supported) |
Dedicated Terminal Server | ||
---|---|---|
Minimum Requirement | Best-Fit Server | |
CPU |
Two Octa-core Intel Xeon E5-2609 v4 |
Dell PowerEdge T630 |
Memory |
12 GB plus ½ GB per user |
|
Hard Drive Capacity |
146 GB SCSI or 8 GB minimum available space |
|
Hard Drive Redundancy | RAID 1, two drive minimum (software RAID not supported) |
101+ Users Dedicated Database Server and Terminal Server
Refer to the Software Requirements section for a complete list of supported server operating systems and supported SQL server versions and editions.
Dedicated Database Server | ||
---|---|---|
Minimum Requirement | Best-Fit Server | |
CPU |
Octa-core Intel Xeon E5-2609 v4 |
Dell PowerEdge T630 |
Memory |
12 GB plus ½ GB per user |
|
Hard Drive Capacity |
OS: 146 GB SCSI or SAS (15 K rpm) 8 GB available minimum space |
|
Hard Drive Redundancy |
OS: RAID 1, two drive minimum |
Dedicated Terminal Server | ||
---|---|---|
Minimum Requirement | Best-Fit Server | |
Terminal Server | One dedicated Terminal Server for every 100 users |
Dell PowerEdge T630 |
CPU |
Octa-core Intel Xeon E5-2609 v4 |
|
Memory |
8 GB plus ½ GB per user |
|
Hard Drive Capacity |
146 GB SCSI or 8 GB minimum available space |
|
Hard Drive Redundancy |
1–25 Users Virtual Machine Host Server
Refer to the Software Requirements section for a complete list of supported server operating systems and supported SQL server versions and editions.
Virtual Machine Host Server | |
---|---|
Minimum Requirement | |
Number of VMs |
Two: One SQL database server and one application Terminal Server |
OS |
VMWare vSphere 5 Standard or later (licensed for two physical CPUs) |
CPU |
Two Octa-core Intel Xeon E5-2660 or better |
Memory |
64 GB (30 GB assigned to each VM, 4 GB reserved for the virtual host) |
Hyperthreading | Active |
Hard Drive |
OS: Two 146 GB SCSI or SAS (15 K rpm), RAID 1 |
Network Requirements
Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for networks.
Backup Requirements
Eyefinity recommends using multiple back up methods and backing up your data to multiple files in case one backup file is corrupt. Work with your data backup provider or certified operating system and networking technician to determine which solution is best for you. For more information about backup media, refer to the Backing Up and Restoring Data instructions.
Backup Method | Recommended Solution |
---|---|
Online |
iBackup Powered by DataHEALTH Practice Shadow by Think Smart Group, Inc. |
Local | For SQL databases: Veritas Backup Exec with Agent for Applications and Databases http://www.veritas.com |
Installation Requirements
The OfficeMate Suite installation requirements are listed below. Adhering to these requirements will greatly improve the OfficeMate Suite installation process.
Note: Eyefinity/OfficeMate highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity/OfficeMate does not provide support for networks.
Implementation Methods
You can implement the OfficeMate Suite in a terminal services or standalone environment. See the printable copy of these requirements to view the illustrations of the main components and data flow of OfficeMate using the terminal services and standalone implementation methods.
The features of using terminal services and standalone implementations are detailed in the table below so that you can properly set up the implementation environment of your choice.
Feature | Terminal Services | Standalone |
---|---|---|
Software Updates | Server only | Each client |
Additional Terminal Server Licensing | Yes | No |
VPN Network Required | Recommended | No |
Higher-End Workstations Required as Clients | No, but the workstations must meet remote desktop system requirements. | Yes |
Thin Client Support | Yes | No |
Peripherals Support | Yes, through third-party applications. | No |