System Requirements

The following sections explain the system terminology, describe the minimum software, hardware, and network specifications, and illustrate the implementation methods required by OfficeMate^®/ExamWRITER^®:

These system requirements are routinely reviewed and updated. This page was last updated March 12, 2021. View a printer-friendly version of these requirements.

The requirements outlined on this page represent the minimum system specifications required to effectively use the OfficeMate/ExamWRITER software. Failure to meet these requirements will noticeably degrade the performance of the software.

Overall performance is predicated on four areas of hardware:

Memory
Processor utilization
Hard drive speed and space
Network speed and throughput

Monitor these system resources and upgrade them before they reach 80% of capacity.

In addition to these requirements, review and adhere to the requirements and recommendations provided by your other software and equipment vendors. For example, ECR Vault requires a dedicated server with its own specifications.

IMPORTANT: Eyefinity^® highly recommends employing certified technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.

Terminology

certified technician	An individual or service provider whose primary business is providing computer hardware, software, and network support services to small and medium businesses. Certified technicians have practical experience supporting and maintaining Microsoft Windows Server, SQL Server, Terminal Services, and wired or wireless networks. Certified technicians maintain a working knowledge of current and changing technologies. You should always employ certified technicians to set up and manage your practice technology, and those technicians should be certified for the technology they are managing. For example, the certified technician who manages your database should be certified in Microsoft SQL Server.
client or workstation	A computer that is connected to the server and relies on the server for data files and network connections.
CPU	The CPU or central processing unit and is also known as the processor or microprocessor. It's the "brains" of the computer and responsible for running all of your computer software.
dedicated server network	A network in which one computer is designated as the server and only handles network administration tasks. Other computers, or clients, are dependent on the server for network connections. A dedicated server is recommended for large networks with more than three users. Dedicated server networks are fast and can handle multiple users.
network	A physically interconnected group of computers running software that allows them to share files and resources.
operating system (OS)	The computer program that runs other programs and applications on your computer. It ensures that different programs and users running at the same time do not interfere with each other.
peripheral	An external hardware component added to your computer to extend functionality. Peripherals can include printers, scanners, keyboards, mice, cameras, and more. Peripherals may be wired or wireless.
print server	A computer (either a client or a server) that has a printer physically attached to it. Other workstations may print to the printer via the network, but print jobs are controlled by the print server.
RAM	RAM is the memory that allows your computer to quickly respond while multitasking, running multiple programs, or clicking between tabs and accessing the internet. Open up Task Manager to check your memory usage.
server	A computer running administrative software that controls access to the network and its resources. The server acts as the network’s file cabinet, providing data files to other computers on the network.
SQL	SQL stands for Structured Query Language and is the standard language used to communicate to a database where information is stored.
Terminal Services	Terminal Services allows a user to access OfficeMate/ExamWRITER on a remote computer over your network. If the workstations in your practice (single or multiple locations) access the OfficeMate/ExamWRITER applications via a network connection to a central server, you may have a Terminal Services environment. If the OfficeMate/ExamWRITER applications reside on individual workstations in your practice (single or multiple locations), you have a non-Terminal Services environment.

Software Requirements

Software	Requirement	Notes
Server Operating System	Operating System	Supported Editions	Unsupported Editions
	Windows Server^® 2019 ¹	Standard	Datacenter
	Windows Server 2016 ²	Standard	Datacenter
	Windows Server 2012 R2 ³	Standard	Foundation Essentials (formerly Small Business Server) Datacenter
		¹ Requires OfficeMate/ExamWRITER 15.0 or later. ² Requires OfficeMate/ExamWRITER 14.0 or later. ³ Requires OfficeMate/ExamWRITER 10.8 or later. Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using.

Workstation Operating System	Operating System	Supported Editions	Unsupported Editions
	Windows®10 ^{4, 5}	Pro Enterprise	Basic Education Home Mobile
	Windows 8.1⁶	Pro Enterprise	Basic
		⁴ Eyefinity supports OfficeMate/ExamWRITER 12.0 on Windows 10 Pro Edition and Enterprise Edition. Earlier versions of OfficeMate/ExamWRITER are not supported on Windows 10. ⁵ Windows 10 does not support TWAIN, which is currently required to scan documents into eDocs. ⁶ Eyefinity supports OfficeMate/ExamWRITER 10.7 and later on Windows 8.1 Pro Edition and Enterprise Edition. Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using. OfficeMate/ExamWRITER runs in 32-bit and 64-bit environments.

SQL Database Server	Number of Users	Database Size	SQL Database Server
	1–25
		10 GB or less	SQL Server 2019 Express ⁷ SQL Server 2017 Express ⁷ SQL Server 2016 Express SP2 SQL Server 2014 Express SP3 SQL Server 2012 Express SP4
		10 GB or more	SQL Server 2019 Standard ⁷ SQL Server 2017 Standard ⁷ SQL Server 2016 Standard SP2 SQL Server 2014 Standard SP3 SQL Server 2012 Standard SP4
	25 or more	Any size	SQL Server 2019 Standard ⁷ SQL Server 2017 Standard ⁷ SQL Server 2016 Standard SP2 SQL Server 2014 Standard SP3 SQL Server 2012 Standard SP4
		⁷ Microsoft SQL Server 2019 and 2017 are supported by OfficeMate/ExamWRITER 15.0 and later. On seeking the appropriate version of Microsoft SQL Server that best fits your needs, we recommend consulting a Microsoft Certified Technician. There are two versions of Microsoft® SQL Server: Express, which is free Standard, which supports more users and bigger databases The version required depends on two factors: the size of your database and the number of users—doctors and staff—in your practice. New or upgraded servers also require SQL Server Management Studio (SSMS). For more information on downloading and installing SQL Server Express and SSMS, go to the knowledge base.
.NET Framework	Microsoft .NET Framework and 4.7	You can download .NET Framework 4.7 for free from Microsoft.
Word Processor	Any word processor capable of opening rich-text format (RTF) files	Microsoft Word, Microsoft WordPad, or OpenOffice Writer are all suitable word processors. Such web-based word processors as Google Docs will not work with OfficeMate and ExamWRITER.
XPS	XPS Document Writer v4	XPS is required to print certain documents like claims. XPS is installed as part of Windows and Windows Server. Ensure XPS is installed and enabled. Ensure that you have the latest version installed on each workstation.

Workstation Requirements

Refer to the System Requirements section for a complete list of supported operating systems.

Note: Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.

Hardware	Minimum	Best-Fit Workstations
Workstation Processor	Intel^® Core^TM i3-8100 or better	Dell™ OptiPlex™ 3000 Series Lenovo® ThinkCentre®M710 Series HP EliteDesk 705 Desktop Mini Think Smart Vision Series Workstations
Workstation Memory	4 GB or higher
Workstation Hard Drive	60 GB or higher with at least 8 GB free for the software
Video Adapter and Screen Resolution	1280x1024 pixels (24-bit) or higher
Monitor	17-inch or larger

Peripheral Requirements

Peripherals are components that you attach to your computer to add functionality. Peripherals may include printers, scanners, and backup media. Although Eyefinity outlines the following requirements for peripherals, not every peripheral is required.

Peripheral	Requirement	Notes
Document Printer	Business-grade laser printer that supports PCL 5	Multifunction, bubble jet, and ink jet printers may not operate properly and are not recommended. Eyefinity tests its products with HP LaserJet^® printers. Use PCL 5-compatible printers; some forms will not print correctly on non-PCL 5–compatible printers.
Patient Label Printer	DYMO LabelWriter 450	Requires the DYMO 8.6.6.11 software. Later versions are not supported. Click here to download the driver. The DYMO LabelWriter must be attached to a computer that is connected to your practice’s local network or connected to the practice's network through a VPN. For more information, go to Setting Up DYMO LabelWriter with Terminal Services.
Barcode Label Printer	SATO WS408TT (Part# WT202-400NN-EX1) SATO CG408TT (Discontinued)	You will also need these cables: USB-A to USB-B cable for setting up the CG408TT printer and for troubleshooting all printers Serial (RS232 DB9) Male-to-Female Null Modem cable Serial-to-USB Adapter for operating the printer For the best quality print, Eyefinity highly recommends using paper labels, such as the Arch Crown TT368 paper thermal transfer tags. Other label materials, such as polyester or mylar, often produce illegible results.
Document Scanner	TWAIN Compatible	Starting with Windows 10, Microsoft no longer includes native TWAIN drivers. Check with your scanner manufacturer for TWAIN-compatible drivers for your version of Windows. Eyefinity does not recommend a specific scanner brand or model; you can use any scanner that can create an electronic document with the OfficeMate and ExamWRITER eDocuments feature. Some TWAIN-compatible network scanners or scanners that are part of multi-function machines may not work under a Terminal Server environment or on a Windows Server.
Barcode Scanner	Datalogic Gryphon GM4132 Wireless (Part# GM4132-BK-910K1) Datalogic Heron HD3130 Wired (Part# HD3130-BKK1B and Part# HD3130-WHK1B)	You can use any barcode scanner with a keyboard-wedge interface that is programmed to read the Interleaved 2 of 5 format with OfficeMate.
Fax Modem and Internet Connection	3Com, US Robotics External 56k (fax modem) High-speed internet DSL, cable, or T1 connection	High-speed DSL or cable modems are recommended for internet access and training and support. If your electronic claims clearinghouse requires a phone line modem, you will need a separate internet connection and fax modem.
Uniterruptible Power Supply (UPS)	UPS on file server	Electric power is not always delivered to your outlets in perfect condition. Fluctuations can impact your computer’s performance. A total loss of power can damage your data if your system was running at the time of a power loss. A UPS with line conditioning capabilities can help control the level of power coming to your system. In the event of a power loss, a UPS contains a backup battery to keep your computer running long enough to safely shut it down.

Server Requirements

Notes:

Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.
Overall performance is predicated on four areas of hardware: memory, processor utilization, hard drive speed and space, and network speed and throughput. Monitor these system resources and upgrade them before they reach 80% of capacity.
Microsoft SQL Server Standard Edition may be required if the SQL database is 10 GB in size or larger.

Server hardware requirements vary greatly depending on the number of users. Refer to the hardware requirements that best fit your user group:

1–5 Users Dedicated Database Server
6–20 Users Dedicated Database Server
1–25 Users Combined Database Server/Terminal Server
26–100 Users Dedicated Database Server and Terminal Server
101+ Users Dedicated Database Server and Terminal Server
1–25 Users Virtual Machine Host Server

1–5 Users Dedicated Database Server